Where can I find maps which show the general layout of water and sewer lines in the subdivisions of the county?
General location maps are shown on the maps on the gis website. Here is the link to this location. These maps are not to be used in the place of calling Miss Utility for underground excavations. Additionally the maps are for general information only for exact information on location, capacity, and connecting to existing water and sewer lines. Exact information can be obtained by calling the engineering office at 722-8687.
I am a frequent traveler is there anything that I can do to keep from having the water turned off because I missed paying a bill?
You can sign up on the County website to make payments only on current charges and view your bill. To overpay, you would need to pay in person at the Treasurer's Office or mail a check for the amount to be applied as credit to your account. The overpayment will be held as a credit on your account for future bills. The deposit cannot be used for nonpayment of utility bills.
Where does my water come from?
This really depends upon where you are located. The major water supplier to the County is the Appomattox River Water Authority of which the County is a member. The remaining subdivisions, Beechwood Manor, River's Edge, Jordan on the James, Cedarwood and Prince George Woods all have well water.
Why do I have Virginia American water or Lundie Utilities water but I have to pay your sewage fees?
In the Stratford Woods/Jefferson Park Area as well as New Birchett Estates Virginia American has been given permission to supply water. Lundie Utilities supplies water to Huckleberry Hills and Wildwood Farms. Both companies, by agreement, provide their meter readings to Prince George County Utilities for the purpose of consumption based billing of sewage charges.
Why is the sewage charge so much more than the water charge?
The sewage charge is higher because it is much more expensive to collect and treat wastewater than it is to treat and distribute drinking water. Wastewater treatment processes are much more complex and the cost for building the treatment facilities is much higher than for water treatment.
I do a lot of outside watering of the lawn, and in addition we are constantly adding water to the pool, can I get a reduction in the sewer bill for this water usage that doesn't return to the sewer?
The above usages are considered irrigation usages. To receive a credit on your sewer bill, you will need to purchase a Neptune T-10 5/8 direct read meter from the Utility Department meeting the department's specs. The cost is $145.00. You will be responsible for reporting the meter reading information to the Utility Department by the 8th of the month. Failure to report the correct information will forfeit the credit for that month. The meter used for irrigation must be made available upon request for inspection. Should readings be intentionally reported falsely this service will no longer be available to that user and the full amount of the bill will be due. The County assumes no responsibility for the purchased meter or connections.
How long do you keep my deposit for water/wastewater service?
The deposit is kept until the account is closed. Upon closing the account the deposit will be applied to the final bill. If an overpayment exists, the Treasurer's Office will issue a refund within 60 days of the final bill, provided no debts are owed to the County.
Are there any deposits required to begin water and sewer service?
Deposits are required, however, due to the complexities involving different water suppliers in the County you will need to call the Utilities Office at 804-722-8706 for the exact amount. Only renters will need to pay the deposit. Homeowners will not be required to pay the deposit, but do pay a transfer fee to start service. All rental properties are charged a deposit and a transfer fee.
Can I pay my utility bill by credit card?
Yes, a bill can be paid by credit card or debit card in the Treasurer's Office or online using the County website. If you choose to use the service of Official Payments - a third party vendor, you must make this payment 5 business days prior to the due date to avoid penalties or disconnection.
Where can I pay my utility bill?
See www.princegeorgecountyva.gov for online payments. Bills can be paid in person in the Treasurer's office. They can also be left in the drop box located in front of the Treasurer's Office. Payments that are made at the drop box will not be credited in the Treasurer's Office until the next business day. Therefore, on the 15th you must pay in person inside the Treasurer's Office. The payments can also be mailed to the address shown on the bill.
What happens if I don't pay my utility bill?
The Utility bills are sent out about the 20th of each month. They are due by 5:00 p.m. in the Treasurer's Office by the close of business on the 15th of the following month. If the bill is unpaid at that time a penalty of 10% is assessed on the bill and a second notice is sent to the homeowner around the 20th of the month. If the bill continues unpaid 7 days after the delinquent notice the water service is subject to being terminated for non-payment.
What will happen if my water service is terminated? [Utilities]
You are charged a $50.00 reconnection fee each time service is terminated for nonpayment. Before water service will be restored, payment must be received in the Treasurer's Office or through online payments only using the County website, do not use the option of Official Payments, no checks will be allowed during disconnection.
Payment must be received by 3:00pm for restoral services for Prince George County water customers. Reconnection may take up to 24 business hours once payment is received. Only authorized personnel are allowed to reconnect service. Meter tampering fee is $50.00 each occurrence.
Virginia American water customers service restoral period is within a 48 hour period after notification.
Should I expect to see a water consumption of 12,000 gallons per billing cycle? [Utilities]
Usage depends upon the number and age of family members as well as outdoor water usage. Larger homes with more family members can average up to 20,000 gallon per billing cycle. This would result in a bill of approximately $290.44 for sewer and water.