Sign Up for Online Bill Pay

In order to sign up, you will need to have a current bill from the County where you will find your the information needed to link your accounts.  Have an issue or question?  Call (804) 722-8789 Monday through Friday from 8:00 AM to 5:00 PM.

You may link more than one account to your online profile.  If you receive multiple personal property bills, please check as the customer name and account id may be different for each bill.

 Step 1. 

Register



  • Click Online Bill Pay below the Home button on the right-hand menu.

    register link on login page

  • Fill out all information on the Self-Registration page.  You must enter the validation numbers to create the account.  Click Save.

    self registration page example

  • The Account Settings page will appear showing you your account information.

    account settings page example

 Step 2.

Link your accounts

 

For Utility Billing

  • At the bottom of the page, click on link to account on the Utility Billing Accounts line.
    linked accounts example
  • Locate your account number and customer number on a recent Utility Bill.
    bill example with customer number (cid) circled

  • Enter the information on the Account Link Setup page.  You must get the information exactly correct in order for it to link.

    utility billing account link setup window example

  • Click Update.  Once linked, it will show you the account under Linked Accounts in the Account Settings page.  Click Go To Module Homepage under the Utility Billing Accounts to go to your bills.

    account settings showing the account linked to the online bill pay account
 

For Personal Property

  • At the bottom of the page, click on link to account next to Personal Property Accounts.
link to account personal property bills

  • Locate the Customer Name and Account ID on your most recent bill.

portion of personal property bill showing customer name and account id location

  • Enter the Account ID and primary owner's name EXACTLY as it looks on the bill.
personal property account link setup
  • It should no appear on your accounts list.
personal property and utility billing linked accounts